Terms of Service
1. About these terms
These terms are an agreement between Shimi Dvir, an individual business operator based in Tel Aviv, Israel (“we”, “us”), and the customer who activates a STEVE account (“you”).
They apply to your STEVE account, the STEVE connection for ChatGPT and Claude, and the support we provide (together, “STEVE”). Browsing the website at usesteve.com doesn’t bind you to these terms.
Before we activate your STEVE account, you must accept these terms. Accept them on behalf of a business only if you are authorized to act for it; that business is then the customer. Otherwise, you accept them for yourself.
STEVE is offered for business use. Nothing in these terms removes any protection that the law gives you and that can’t be excluded by contract.
Our Privacy Policy explains how we handle personal data. Accepting these terms doesn’t mean you consent to all the processing that policy describes; it explains the legal basis for each use.
2. What STEVE is
STEVE helps businesses build and use a business brain: a set of operating documents for one business. By invitation, our team builds your brain with you through a guided interview. The STEVE connection then lets ChatGPT or Claude read the brain version loaded into your STEVE account, and STEVE’s support guides, when you ask.
The connection is read-only. It doesn’t change, add to or delete anything in your brain, and it doesn’t take actions in your business. STEVE supplies documents and guides; your AI does the analysis in your conversation. If you keep a working copy of your brain in your own Google Drive or Notion, you make changes there, and those changes don’t update the version held by STEVE automatically.
3. Accounts
- STEVE accounts are opened by invitation. There is no self sign-up.
- STEVE is currently offered to businesses outside the European Union.
- Accounts are for adults (18+); STEVE’s content is suitable for a general audience.
- Use STEVE only for a business you own or are authorized to act for.
- Keep your sign-in details confidential, take reasonable care against unauthorized use, and tell us promptly at support@usesteve.com if you think someone else has used your account. You are responsible for use you authorize, and for loss caused by your failure to take reasonable care. You are not responsible merely because someone used your account without your permission, including where that resulted from a failure we are responsible for.
- Your account gives access to your own business’s brain only.
4. Payment
Nothing is sold or charged inside ChatGPT or Claude. If your use of STEVE involves a fee, we agree on it with you separately, before you are charged.
5. Your content
You keep all the rights you have in the information and materials you supply to STEVE, including what you tell us about your business (“your content”). We don’t become the owner of your content.
To the extent we own transferable intellectual-property rights in the parts of the brain documents written for your business, we assign those rights to you on delivery. This doesn’t include our materials (section 6) or materials owned by others. We don’t promise that text produced with AI is protected by copyright or is exclusive to you.
You allow us to host, copy and process your content, and to send it to the AI platform connected to your account when it is requested through that connection, only to provide STEVE, to give you the support you ask for, and to protect STEVE. This permission is subject to the Privacy Policy and section 7, and ends when the content is deleted.
Only share content you have the right to share, including any personal data about other people, and don’t include content that breaks the law or anyone’s rights. Don’t include payment card details, health information, government identification numbers, passwords or other sign-in secrets, salary or performance-review information about staff, or information about children.
6. Our materials
STEVE’s software, support guides, prompt templates and the other materials we provide belong to us or to those who license them to us (“our materials”).
We give you a permanent, worldwide, non-exclusive, royalty-free licence to use, copy and change our materials that are built into the brain documents delivered for your business, for your business, including after your account closes. This includes sharing those documents with your staff, advisers and service providers for that purpose. Otherwise, you may use our materials only while you use STEVE, for your business.
7. Personal data in your content
When your content includes personal data about other people, such as your staff, customers or suppliers, you are the controller of that data, and we process it on your behalf as your processor. For that data:
- we process it only to provide STEVE to you, on your instructions as set out in these terms and in the requests you make through STEVE. If the law requires us to do otherwise, we’ll tell you first, unless the law prevents it;
- we keep it confidential, and the people who can access it are bound to confidentiality;
- we protect it with appropriate security measures, as described in the Privacy Policy;
- we use the service providers named in the Privacy Policy, under written terms that protect the data. We’ll tell you before we add or replace one, and if you object, you may close your account;
- we transfer it abroad only as described in the Privacy Policy;
- we help you respond to requests from the people concerned and meet your security and breach-notification duties, and we tell you without undue delay if we become aware of a security incident affecting it;
- when your account closes, we delete it as described in section 13 and the Privacy Policy, unless the law requires us to keep it; and
- we give you the information reasonably needed to show that we meet these commitments.
You decide the purposes of that processing, make sure you have a lawful basis for it, and give the people concerned the notices the law requires. If you need a separate signed data-processing agreement, ask us.
8. Confidentiality
We keep your non-public content confidential, and use it only for the purposes these terms allow. We disclose it only to our people and service providers who need it for those purposes and are bound to confidentiality; to the AI platform you connect, when it is requested through that connection; or where the law requires. Where the law allows, we’ll tell you about a disclosure the law compels. These duties continue after your account closes, for as long as the information stays confidential.
9. Acceptable use
When you use STEVE, don’t:
- get around sign-in or access controls, reach another customer’s account or information, or disrupt or overload STEVE;
- probe, scan or test STEVE’s security, including on your own account, without our prior written permission;
- extract data from STEVE by automated means, other than through ChatGPT or Claude as intended;
- copy, extract or redistribute STEVE’s software or support guides beyond the licences in these terms, or otherwise infringe our intellectual-property rights;
- reverse-engineer STEVE, except as far as the law allows; or
- use STEVE to break the law, to infringe anyone’s rights, or to break the rules of ChatGPT, Claude or any other service you use with it.
These rules don’t stop you from retrieving or using your own content, exercising your legal rights, or independently developing products without misusing our materials.
10. Our commitment, and its limits
We’ll provide STEVE with reasonable care and skill, and as described in these terms and the Privacy Policy. We don’t guarantee that STEVE will run without interruption or errors, that it will work with every third-party setup, or that suggestions produced by AI will be accurate.
STEVE provides general business guidance. We aren’t engaged to give legal, financial, tax, accounting, medical or other regulated professional advice. Answers in ChatGPT or Claude are produced by those services, not by us, and they can be wrong or incomplete. Check important outputs before you rely on them, and get qualified advice where you need it. STEVE suggests changes; it doesn’t make them. You decide what to change in your brain and how to run your business.
ChatGPT (by OpenAI), Claude (by Anthropic), Google Drive and Notion are run by other companies under their own terms and privacy policies. What they do may affect whether STEVE works, but that doesn’t remove our responsibility for our own acts, omissions or legal duties. STEVE is independent and is not made, affiliated with or endorsed by OpenAI or Anthropic.
Nothing in this section excludes a warranty or duty that the law doesn’t allow us to exclude.
11. Changes to STEVE
We may improve and change STEVE. If a change materially reduces what STEVE does for you, we’ll give you at least 30 days’ notice, unless the law or an urgent security issue requires a shorter period. You may close your account before the change takes effect and get a refund of any unused prepaid fees. We don’t commit to a support response time.
12. Limitation of liability
Subject to the exceptions below:
- neither party is liable for loss that was not reasonably foreseeable when this agreement was made. This doesn’t exclude direct loss, or the reasonable costs of restoring data; and
- our total liability for all claims relating to STEVE is limited as follows.
Our total liability is limited to the greater of the fees you paid us for STEVE in the 12 months before the claim, or USD 100.
These limits don’t apply to liability for fraud, wilful misconduct or gross negligence, for death or personal injury caused by negligence, or to any liability that the law, including data-protection law, doesn’t allow us to limit. They don’t restrict your statutory rights, including under data-protection law, or the powers of a regulator. Refunds due under these terms aren’t reduced by these limits.
13. Suspension and closing your account
You can stop using STEVE at any time. Disconnect it in ChatGPT or Claude, and ask us at support@usesteve.com to close your account.
We may suspend access only as far as is reasonably necessary to deal with a material security risk, abuse or unlawful use, or a material breach of these terms. Before we suspend, we’ll tell you why and give you a chance to fix the problem, unless the suspension is for abuse or a security risk, or a delay would cause harm or break the law. In those cases, we’ll tell you as soon as we can afterwards.
If you materially breach these terms and the breach can be fixed, we’ll give you 10 business days after notice to fix it before we close your account.
If we stop offering STEVE, or close your account for a reason other than your material breach, we’ll give you at least 30 days’ notice, unless the law or an urgent security issue prevents it. We’ll refund any unused prepaid fees for the period after closure.
Before we delete the brain documents of an account we close, you’ll have a reasonable opportunity to get a copy, subject to legal and security limits.
When your account closes, the connection stops working, and we delete your data within the periods in the Privacy Policy. Your working copy in your own Google Drive or Notion, and anything already sent to ChatGPT or Claude, isn’t affected by this.
Sections 5, 6, 7, 8, 10, 12, 15 and 16 continue to apply after your account closes, as far as they are relevant.
14. Changes to these terms
Changes apply only going forward. We’ll publish the new version here with a new effective date. We’ll tell you about material changes by email at least 30 days before they take effect, unless the law or an urgent security issue requires a shorter period; in that case, we’ll explain why. If a change materially reduces STEVE or your rights, you may close your account before it takes effect and get a refund of any unused prepaid fees. Where the law requires your fresh agreement, we’ll ask for it. Otherwise, if you keep using STEVE after a change takes effect, the new terms apply from then on.
15. Governing law and disputes
These terms are governed by the laws of the State of Israel, subject to any mandatory law that applies regardless of this choice. The courts of Tel Aviv-Jaffa, Israel may hear disputes about these terms or STEVE. This doesn’t prevent either of us from bringing a claim in another court that has jurisdiction under the law, or you from complaining to a supervisory authority.
16. General
- These terms and the Privacy Policy are the whole agreement between you and us about STEVE. If we have signed a separate written agreement with you, that agreement prevails where the two conflict.
- If any part of these terms can’t be enforced, the rest still applies.
- You may transfer this agreement only with our written consent, which we won’t unreasonably refuse, for example when your business is sold.
- We may transfer this agreement only together with a sale or reorganization of the business that runs STEVE, and only if the new owner takes on our obligations to you. We’ll tell you about the transfer. It won’t reduce your rights or widen the permitted uses of your personal data.
- We send notices to the email address on your account. You can send notices to support@usesteve.com.
- If we don’t enforce a right straight away, we haven’t given it up.
17. Contact us
Shimi Dvir
Tel Aviv, Israel
support@usesteve.com